vph77 Privacy Policy

1 Introduction

vph77 ("we", "us", "the Platform") is committed to handling your personal information responsibly. This Privacy Policy explains what data we collect from players and visitors on the vph77 platform at vph77.vu, how that data is used, who it may be shared with, and what rights you have over your own information.

This policy applies to all users of the vph77 website and mobile application, including registered players, users browsing the platform without an account, and anyone who contacts our support team. It should be read alongside our Terms and Conditions and Responsible Gaming Policy.

If you have questions about anything in this policy, you can reach our support team at the contact details listed in the footer of this page.

2 Information We Collect

We collect information in several ways — directly from you when you register or interact with the platform, automatically as you use the site or app, and from third parties where required for identity verification and payment processing.

Information you provide directly:

• Full legal name and date of birth
• Email address and mobile number
• Residential address
• Government-issued ID details submitted during KYC verification
• Payment account details (e.g. bank account number or registered e-wallet details) for processing withdrawals
• Communications you send to our support team

Information collected automatically:

• IP address and approximate location based on IP
• Device type, operating system, and browser version
• Pages visited, features used, and time spent on the platform
• Game activity logs including session history and bet records
• Login timestamps and access device identifiers

Information from third parties:

• Identity verification results from KYC service providers
• Transaction confirmation data from payment processing partners

3 How We Use Your Information

We use the information we collect for purposes that are directly connected to running the vph77 platform and serving you as a player. We do not use your data for purposes unrelated to our platform operations.

• Account management: To create, maintain, and secure your vph77 account, including verifying your identity and processing your KYC submission.
• Transaction processing: To handle deposits and withdrawals in Philippine Peso through local bank transfers and e-wallets, and to maintain accurate transaction records.
• Platform security: To detect and prevent fraud, unauthorised access, collusive behaviour, and other activities that violate our Terms and Conditions.
• Customer support: To respond to your queries, resolve disputes, and follow up on any issues you raise with our support team.
• Platform improvement: To analyse how players use the platform so we can identify and fix issues, improve navigation, and develop features that are more useful.
• Responsible gaming: To monitor account activity for signs of problem gambling and to apply self-management tools or restrictions where appropriate.
• Communications: To send you important account-related notifications such as transaction confirmations, OTP codes, security alerts, and policy updates.

We do not use your personal data to send unsolicited promotional messages without your consent, and we do not build advertising profiles for sale or sharing with third-party marketers.

4 Legal Basis for Processing

We process your personal data on the following grounds:

• Contractual necessity: Processing required to provide the services you signed up for — including account creation, game access, and financial transactions.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering obligations and identity verification requirements.
• Legitimate interests: Processing carried out to protect the security of the platform, prevent fraud, and maintain the integrity of games and transactions.
• Consent: Where we rely on your consent — for example, for optional communications — you may withdraw that consent at any time by contacting support.

5 Sharing of Information

vph77 does not sell your personal information. We share data only where it is necessary to operate the platform and only with parties who are required to handle it responsibly.

• KYC and identity verification providers: Your identity documents and personal details are shared with our verification partners to complete the KYC process. These partners are contractually bound to use your data solely for verification purposes.
• Payment processing partners: Financial details necessary to process deposits and withdrawals are shared with our local payment channel partners — including Philippine bank networks and e-wallet service providers — strictly for transaction fulfilment.
• Technology and infrastructure providers: Hosting, security, and platform infrastructure providers may have access to platform data as part of their service delivery. All such providers operate under data processing agreements.
• Legal and regulatory authorities: We may disclose your information to government or law enforcement bodies where we are legally required to do so.

Any third party that receives your data is required to handle it in accordance with applicable data protection standards. We do not permit our service partners to use your data for their own marketing or unrelated purposes.

6 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period afterward, as required by applicable law or legitimate platform operations.

• Account and identity data is retained for the duration of your account and for a minimum period after closure as required by anti-money laundering and record-keeping obligations.
• Transaction records are retained in line with financial record-keeping requirements.
• Support correspondence is retained for a period sufficient to resolve any ongoing disputes or follow-up queries.
• Technical and usage logs are retained for a shorter period consistent with security monitoring needs.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

7 Cookies and Tracking

vph77 uses cookies and similar tracking technologies to keep the platform functional, secure, and usable. Cookies are small data files stored on your device when you visit the site or use the app.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery.
• Functional cookies: Store your preferences such as language settings and display options so the platform behaves consistently across your sessions.
• Analytics cookies: Help us understand how players navigate the platform — which pages are visited most, where users encounter issues, and how sessions typically flow. This data is used in aggregate form to guide improvements.

Most browsers allow you to control cookie settings. Disabling essential cookies may affect platform functionality, including your ability to stay logged in. Analytics and functional cookies can generally be disabled without affecting core platform access.

8 Your Rights

As a player on vph77, you have the following rights in relation to your personal data:

• Right of access: You may request a summary of the personal data we hold about you.
• Right to correction: If any information we hold is inaccurate or out of date, you may ask us to correct it. For account details, you can update basic information directly through your account settings.
• Right to deletion: You may request deletion of your personal data. Where deletion is not possible due to legal retention obligations, we will inform you of the reason.
• Right to restriction: In certain circumstances, you may ask us to restrict how we process your data while a query or complaint is being resolved.
• Right to object: Where we process data on the basis of legitimate interests, you have the right to object. We will review the request and respond accordingly.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the vph77 support team using the details in the footer of this page. We aim to respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing a request.

9 Security Measures

vph77 takes the security of your personal and financial data seriously. We maintain technical and organisational measures designed to protect your information against unauthorised access, loss, or misuse.

• All connections to vph77.vu and the mobile app are encrypted using SSL/TLS.
• Sensitive account actions — including login from unrecognised devices and withdrawal requests — require OTP verification sent to your registered mobile number or email address.
• Access to player data within vph77 operations is restricted on a need-to-know basis, with access logs maintained for security review.
• Payment details used for withdrawals are linked to verified accounts only, and processed through secure local payment channels in PHP.
• Platform infrastructure is monitored for unusual access patterns and potential security threats on an ongoing basis.

While we apply strong security practices, no online platform can guarantee absolute security. You play an important role in keeping your account safe — use a strong, unique password, do not share your credentials, and contact support immediately if you suspect your account has been compromised.

10 Changes to This Policy

vph77 may update this Privacy Policy from time to time to reflect changes in how we operate the platform or to comply with updated legal requirements. When material changes are made, we will notify registered players through the platform or via their registered contact details, and we will update the "Last updated" date at the top of this page.

Continued use of the platform after a revised policy has been published constitutes acceptance of the updated terms. If you do not agree with the changes, you should stop using vph77 and contact support to close your account.

We recommend checking this page periodically. If you have questions about this Privacy Policy at any time, the vph77 support team is available through the contact details in the footer.